Support Engineer

Optiver's Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well. WHAT YOU'LL DO As an Enterprise Technology Support Engineer in our Amsterdam office, you'll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and fostering a technologically optimized work environment. Key aspects of your role include:

• User Support Excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.
• Relationship and Trust Building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment.
• Lifecycle IT Management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.
• Proactive Environment Management: Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment.
• Process Standardization and Self-Service Empowerment: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.
• Security and Compliance Audits: Regularly audit the IT environment to ensure compliance with security standards and policies.
• Strategic Project Management: Lead projects to enhance the IT environment and user experience, prioritizing impactful improvements.
• Hardware Management and Office IT Setup: Oversee user-facing hardware and manage IT setups for office expansions, ensuring technological readiness and productivity.
• Enterprise IT Solutions: Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery. Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company's goals and enhances productivity.

• Solid foundation in Windows OS, Active Directory, AV equipment management, and troubleshooting IT issues across desktops, laptops, mobile devices, and printers.
• Proficient with SCCM, Intune, Zoom, RDP, and a broad spectrum of user and collaboration technologies including Zoom, Slack, and Confluence.
• Operational expertise in VMWare, backup solutions, datastore management, and basic network troubleshooting is required.
• A minimum of 5 years in end-user support and enterprise operations, with extensive experience supporting and leading projects in the Microsoft ecosystem (Windows OS, Office suite, AD, DNS, Group Policy, DHCP), end-user technologies, and server environments.
• Demonstrated capability in managing user access, SOE image creation/installation, and familiarity with SCCM.
• Passionate about IT support and customer service, with a proactive can-do attitude.
• Exceptional attention to detail, operational excellence, strong documentation skills, critical thinking, and a robust understanding of change control processes.
• Your communication skills are top-notch, both written and verbal, and you're a team player committed to operational excellence.

At Optiver, our mission is to constantly improve the market by injecting liquidity, providing accurate pricing, increasing transparency and acting as a stabilizing force no matter the market conditions. With a focus on continuous improvement, we participate in the safeguarding of healthy and efficient markets for everyone who participates. As one of the largest market making institutions, we are a trusted partner of 70+ exchanges across the globe. WHAT YOU'LL GET You'll join a culture of collaboration and excellence, where you'll be surrounded by curious thinkers and creative problem solvers. Motivated by a passion for continuous improvement, you'll thrive in a supportive, high-performing environment alongside talented colleagues, working collectively to tackle the toughest problems in the financial markets. In addition, you'll receive: + A performance-based bonus structure, enabling all of our employees to benefit from our global profit pool. + The opportunity to work alongside best-in-class professionals from over 50 different countries. + 25 paid vacation days in your first year, increasing to 30 from your second year onwards. + Training opportunities, discounts on health insurance, and fully paid first-class commuting expenses. + Extensive office perks, including breakfast, lunch and dinner, world-class barista coffee, in-house physio and chair massages, organized sports and leisure activities, and Friday afternoon drinks. + Training and continuous learning opportunities, including access to conferences and tech events. + Competitive relocation packages and visa sponsorship where necessary for expats.