ICT Supporter Retail 100%

Join our dynamic team at Bithawk, a leader in IT solutions! Enjoy a supportive work environment with great benefits.

Tasks

• Provide and maintain hardware, software, and network components on-site.
• Support users with repairs, replacements, and daily operations.
• Analyze and resolve hardware and software issues for clients., * You provide communication facilities as well as hardware, software, and network components, install, maintain, and replace them on-site at the customer
• You support users in daily operations, instruct them, and take care of repairs or replacement of defective devices
• You analyze, locate, and fix hardware and software issues on client, server, and retail systems
• You perform repairs on servers, peripherals, and client devices, install and replace PCs, and ensure smooth rollouts at customers
• You plan and implement expansions and workplace relocations including physical moves, as well as IMAC services for our customer at the Lucerne location
• You receive customer requirements on-site, coordinate deployments, and participate in the on-call organization
• You document all activities in the IT service management tool and support moves and site changes

• Completed IT education or equivalent with three years of experience.
• Strong communication skills and customer-oriented approach.
• Fast comprehension and structured problem-solving abilities., When the computer breaks down and the users despair, do you recognize the problem before others even understand it? Then we are looking for you! A motivated personality who takes action, thinks along, and enjoys being on-site with the customer., * Completed apprenticeship as an IT specialist EFZ or comparable training with MCDST or PC/LAN support further education
• At least three years of professional experience in this role
• Quick comprehension and structured, solution-oriented working style
• High communication skills and enjoyment of direct customer contact on-site
• ITIL certification is an advantage
• Very good German skills, French skills are an advantage
• Driver's license category B is mandatory for on-site customer deployments

We rely on modern technologies, home office (hybrid work), and a strong team spirit. With us, you can develop professionally and actively shape the future of the digital workplace! We are among the best! Our employees make the difference: For 6 years, we have been among the top 3 companies with 100 to 250 employees in the Swiss Employer Award - thanks to strong team spirit, true commitment, and genuine appreciation! Exciting benefits and culture events: Look forward to attractive additional benefits and regular team and company events that promote our strong corporate culture.