Information Systems Specialist

Sheffield is a great city, and the Sheffield City Council Plan 2024-28 focuses on what makes Sheffield a unique, ambitious, and inspiring city with a clear vision for Sheffield. A significant part of that delivery plan involves the embedding and support of technology and our approach to digital across the organisation and city.

Our Digital Strategy is being delivered with a series of projects that will modernise our IT infrastructure and look to the future using AI and Automation. We are bringing together professionals and teams that support ICT and Digital Innovation from across the organisation, to further develop skills in line with the SIAM model of delivery.

With this in mind, we are seeking to appoint an outstanding Information Systems Team Specialist for the Applications team that supports our Neighbourhoods Service. We are looking for an individual who possesses exceptional operational leadership and technical skills and experience to support the Information Systems Officers and team members to deliver an innovative problem-solving service that supports front-line critical services.

The service supports the Neighbourhoods Services Directorate by maintaining their Line of Business Applications and providing a support service to ensure the applications are enablers to business change and service improvement. You will be joining a team that currently support the following line of business applications.

• OHMS/NEC Housing
• Info@Work (DM Housing)
• APP (Flare) Housing/Civica CX
• Abritas
• Confirm
• Total Mobile

In this role you would need to:

• Extract and explore data confidently and accurately, using SQL and other tools as required
• Analyse the root cause of system problems, and work to resolve them
• Support 1st line help desk colleagues by investigating queries and deliver recommendations with supporting analysis
• Design & build interactive dashboards
• Communicate with colleagues to gather requirements and understand business challenges or client specific issues

Do you have experience in SQL?, * Experience in data analysis, working with large amounts of client and financial data

• Experience with Data visualisation tools and a history of developing interactive and engaging dashboards that allow users to self-serve
• Experience with advanced reporting skills, in particular SQL, would be a benefit

This role will have a strong emphasis on the income management functions within the NEC Housing system. As such, candidates with knowledge and practical experience of rents and Right to Buy (RTB) processes will be at an advantage. Familiarity with income collection, arrears policies and statutory requirements relating to rental income and home ownership schemes will support effective delivery in this position. You will be joining a dynamic forward-thinking service at an exciting time of change and be supported by both the Applications Service Manager and a skilled operational management team.

• Annual leave 26 days per year plus public holidays, rising to 31 days after 5 years' service. Opportunity to purchase an additional 5 days per year leave

• Up to 6 days paid carers leave is available for those with caring responsibility

• Hybrid and flexible working

• Employee assistance programme providing valuable advice on a range of issues such as personal finances, counselling sessions and legal information

• Generous Local government pension scheme

• Discounts off Vodafone, Westfield Health and Public transport

• Salary sacrifice employee car lease scheme and city car club

• Cycle to work scheme and free eyesight tests

• Affordable housing and within 10 minutes drive of the Peak District, Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council