Junior IT Support Technician

Nitec Solutions Limited is seeking a motivated and customer-focused Level 1 Service Desk Engineer to join our team. You will be the first point of contact for IT support, helping our clients resolve technical issues efficiently and professionally.

This position is suitable for candidates with service desk experience, such as a placement, who are seeking their first employment in IT.

Please note: this position is only in our Service Desk Team, we are unable to offer roles in cyber security, projects, infrastructure, software development, sales, or administration., * Act as the first point of contact for IT support via phone, email, and ticketing system.

• Troubleshoot and resolve common hardware, software, and network issues for end users.
• Accurately log and manage service requests, incidents, and changes in our ticketing system.
• Escalate complex issues to Level 2 engineers as required, providing clear documentation and context.
• Provide remote support for desktops, laptops, printers, and mobile devices.
• Assist with user account management (password resets, permissions, onboarding/offboarding).
• Follow defined procedures and knowledge base articles to deliver consistent support.
• Maintain detailed and accurate engineering notes on Nitec's internal systems.
• Deliver solutions in a friendly, approachable, and helpful manner.
• Contribute to a positive team environment and collaborate with colleagues to resolve issues.
• Remain up to date in certifications from our partners., * A collaborative and supportive culture.
• Opportunities to grow and develop professionally.
• Exposure to a wide range of technologies and clients.
• Experienced based salary and benefits package.
• Career development and training opportunities.

Equal Oppurtunities Monitoring Requirements We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees and we aim to select the best person for the job.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.

Candidates are encouraged to fill out the monitoring form, but will suffer no penalty if they choose not to. https://forms.office.com/e/gN4TSxYuG1

Do you have a valid Driving Licence license?, Do you have experience in iOS?, * 6-12 months' experience in a Service Desk or IT Support role.

• A genuine interest in technology and innovation.
• Good understanding of Windows desktop environments and Microsoft 365 applications.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Organised, with good time management and prioritisation abilities.
• Proactive, eager to learn, and able to work effectively in a team.
• Eligible to work in the UK.
• Valid UK driver's licence and access to a reliable car is an operational requirement of this role.

Desirable

• Experience supporting mobile devices (iOS/Android).
• Exposure to ticketing systems (e.g., Autotask, Vivantio, ServiceNow).
• Microsoft certifications (e.g., MS-900, AZ-900) or working towards them.