IT Support Technician

Working in our IT Team, you will be providing first-line technical support, dealing with helpdesk tickets and troubleshooting issues. You will also assist with the roll-out of new hardware and software, provide end-user IT training and other tasks to help ensure the firm's IT systems run smoothly.

You will also provide support to the Head of IT with development projects, including management/administration of the firm's in-house software and databases and evaluate and test new hardware and software products before they are rolled out., We believe that our people are our most important asset, and are committed to supporting our teams, cultivating a healthy culture of challenge and expectation with support and care. We invest in our teams and our infrastructure to ensure that we attract and retain talented staff and are committed to giving all colleagues the opportunity to reach their full potential, with a real focus on training and development.

Our values: high-quality work, healthy growth and happy teams are at the heart of everything we do. Find out more about our vision and values, commitment to colleague wellbeing, and colleague benefits on our website.

Other organisations may call this role Helpdesk Technician, 1st Line Support Technician, 2nd Line Support Technician, IT Support Engineer, IT Support Analyst, IT Service Delivery Technician, Desktop Support Technician, or IT Technician.

Are you knowledgeable about IT and have the communication skills and enthusiasm to pass that on? If so, read on., We're looking for someone who can work as part of a team and also tackle challenges independently.

Previous experience in an IT Support role would be desirable, preferably in the legal sector.

What you'll have

The work of the IT Team is fast-paced and, oftentimes, sensitive, so you will need to be able to prioritise your tasks and work efficiently and with accuracy at all times. You will also be methodical and be able to identify and troubleshoot problems.

Communication skills are key to this role, and it's important you are able to speak to people on a level they will understand to help them with IT problems.

Previous IT support/service desk/helpdesk experience (at least 3 years) is essential.

It is essential that you can show us that you:

• Have a keen aptitude and interest in IT
• Have the ability to plan, organise and analyse your own work
• Can maintain effective personal relationships
• Can work within a team and independently
• Have at least one qualification in IT at A Level (or equiv.) or higher, such as: A Level IT or Computing BTEC Level 3 Diploma in IT, Computing or Technical Support BTEC HND or HNC Diploma in IT or Computing

Experience in:

• Microsoft Active Directory
• Microsoft Windows 11
• Windows Server 2019/2022
• Microsoft Exchange Online
• Microsoft Office 365
• Microsoft Teams
• Microsoft SharePoint
• Mimecast

It would be an advantage if you have:

• Previous experience working in a law firm
• Previous experience of SOS Connect legal software and BigHand digital dictation
• 1 year or more of experience working in an IT support role

And previous experience with:

• LAN/WAN Networking
• Citrix
• Sophos
• Mobile Device Management

Competitive salary

• 25 days' annual leave, plus bank holidays
• Pension scheme
• Supportive team environment
• Wellbeing initiatives

What you'll be doing

With offices in Exeter, Teignmouth, and Newton Abbot, Tozers Solicitors LLP is looking for an IT Support Technician to join their team, working from their Exeter office on a full-time, permanent basis, for 36.25 hours per week. With 30 partners and 190 staff across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally., Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.