UX/UI Designer

At Unity Trust Bank, we're proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good-and that starts with understanding our customers deeply and acting on what matters most to them. Guided by these values-and our commitment to Consumer Duty-we ensure our relationships deliver fair, transparent, and sustainable outcomes for our customers.

We're looking for a thoughtful, curious, and user-centred UX/UI Designer to help us create digital experiences that work beautifully for everyone - including customers with additional needs or vulnerabilities. If you're passionate about inclusive design, accessibility, and evidence-based decision-making, this role offers the chance to make a meaningful impact.

What You'll Be Doing

• Carry out user research with a wide range of customers, including those with additional needs.
• Facilitate interviews, workshops and focus groups to understand real customer experiences.
• Design clear, accessible and inclusive digital journeys across devices.
• Map customer journeys and define outcomes in a simple, human way.
• Lead or contribute to design reviews with a focus on vulnerable customer needs.
• Prototype ideas to explore and refine user experiences.
• Run usability testing and share insights with delivery teams.
• Work collaboratively in an Agile, cross-functional team to iterate and deliver designs.
• Partner with Marketing to ensure designs are on-brand and easy to understand.
• Collaborate with Product, IT and Risk/Compliance to deliver safe, compliant experiences.
• Create supporting content such as help guides and tutorials.
• Provide accessibility guidance and champion inclusive design decisions.

• Experience designing digital products or services as a UX Designer.
• Strong understanding of inclusive design and accessibility principles.
• Practical experience designing to WCAG 2.2 AA.
• Experience conducting or supporting user research and usability testing.
• Ability to clearly explain design decisions to stakeholders.

Desirable

• Experience in regulated sectors (financial services, healthcare, government, etc.).
• Experience designing for vulnerable customers or people with additional needs.
• Familiarity with FCA Consumer Duty, vulnerability guidance or inclusive communication.
• Experience with accessible design systems.
• Knowledge of accessible document standards (e.g., accessible PDFs).