Applications Analyst
Role details
Job location
Tech stack
Job description
Are you someone who loves solving problems, supporting colleagues, and improving the systems people rely on every day?
If you want to be part of a team delivering exciting technology changes across the organisation, you'll feel right at home here.
What you'll be doing
As our Applications Analyst, you'll play a key role in keeping our core business applications running smoothly and helping us introduce new ones as we deliver our multi-year Technology Roadmap.
You'll be trusted to:
Support the day-to-day operation, maintenance and performance of key NCHA applications and systems.
Configure and tune applications to ensure databases, servers and internet services run efficiently.
Assist with implementing new applications and contribute to the selection and configuration of end-user hardware and software.
Monitor applications to ensure accurate data capture and compliance with Technology Services policies.
Log, investigate and resolve incidents and requests, liaising with external suppliers where needed.
Requirements
Experience in an IT support environment or supporting a core line-of-business application.
Strong IT skills and a problem-solving mindset.
Clear, confident communication with colleagues at all levels.
Good attention to detail and familiarity with call-logging systems.
A collaborative approach and a willingness to learn.
Knowledge of Windows environments, Microsoft Office, TCP/IP/network principles or Citrix is helpful, but not essential.
Working hours
This is a full time Monday to Friday role, with flexibility to work from our head office and from home. Occasional out-of-hours work to support system changes or project activity will be needed.
Benefits & conditions
You'll be joining a friendly, collaborative team where your ideas and suggestions will help shape how we work.
Why you'll love working here
This year, we were officially ranked as such by Great Place to Work UK recognising us as not only one of the UK's Best Workplaces, but also one of the Best Workplaces for Wellbeing and for Women .
It's recognition we're proud of, and it reflects what 77% of our colleagues already say: NCHA is a great place to work.
Take a look at our working life, benefits, and values to see what makes us stand out.
We want you to be happy, healthy and supported, both in and out of work.
Here's what you can look forward to:
35-hour working week as standard
Generous annual leave, with the option to buy or sell additional days
A brilliant wellbeing package, including
