Junior IT Support Technician
Role details
Job location
Tech stack
Job description
Excis Compliance is a global IT support leader driven by innovation, collaboration, and service excellence. We are looking for a Junior IT Support Technician in Vevey, Switzerland.
The ideal candidate is a proactive and reliable IT support professional with strong hands-on skills in supporting end-user devices and workplace technology. The role is perfect for someone who demonstrates a willingness to learn, communicate clearly, document issues accurately, and consistently follow defined processes while providing dependable on-site support.
Join Excis for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
About Excis
- Clients in 190+ countries
- 6,000+ engineers globally
- 200+ enterprise clients
We foster an open, friendly, and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You'll Do
- Assist senior technicians through hands-on on-site support activities
- Handle incidents and service requests with guidance or following SOP's
- Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
- Support laptops, desktops, iPhones, iPads and other workplace devices
- Conduct routine meeting room and AV device check
- Install software when remote installation is not feasible
- Perform basic CMDB / asset updates during deployments and replacements
- Support printer-related basic issues
- Escalate complex issues with proper documentation
- Follow defined processes and SOPs consistently
- Demonstrate willingness to learn new tools, technologies and support models
Requirements
- Foundational troubleshooting and problem-solving abilities
- Basic understanding of endpoint hardware, peripherals and mobile devices
- Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools.
- Awareness of HAM concepts (asset tagging, CMDB updates)
- Good customer service and communication skills
- Ability to follow instructions, SOPs and security guidelines
- Familiarity with ITIL concepts is a plus
- Flexible shift readiness
- Fluent in English and French
- Driver's license preferred
