Senior Onsite IT Support / Team Lead

Act as the Team Lead for on-site support operations, ensuring seamless day-to-day service delivery

Manage shift planning, technician availability, workload balancing, and on-site coverage

Prioritize incidents, service requests, and VIP issues, ensuring timely and effective resolution

Provide advanced support to VIPs and executive users, maintaining high service standards

Own the Digital Bar and IT Boutique services, ensuring readiness, quality, and user satisfaction

Lead PC refresh and lifecycle programs, including:

• Strict adherence to processes and execution quality
• Asset decommissioning and CMDB accuracy

Drive remote support adoption and promote user self-help initiatives to reduce on-site demand

Minimize dispatch volumes through effective triage, enablement, and automation

Govern Hardware Asset Management (HAM) accuracy, compliance, and audit readiness

Coordinate hands-and-eyes support for server, network, and infrastructure teams

Lead technician onboarding, induction programs, and Train-the-Trainer sessions

Deliver end-user training sessions and new user induction programs

Act as the escalation point and primary interface with the Service Desk and other resolver teams

5 to 6 years of relevant experience in on-site IT support, endpoint services, or end-user computing environments

Expert-level experience in endpoint services, audio-visual (AV), and IT boutique support environments

Strong VIP and executive support experience with excellent stakeholder management skills

Proven ability to plan shifts, prioritize workloads, and optimize on-site resources effectively

In-depth knowledge of Hardware Asset Management (HAM) and CMDB governance, including compliance and audit readiness

Working knowledge of server hardware and data center etiquette, including hands-and-eyes support

Demonstrated coaching, mentoring, and team leadership capabilities

Excellent documentation, reporting, and presentation skills

Strategic, calm, and solution-oriented mindset, with the ability to manage high-pressure situations

Fluency in English and French

Why Join Us?:

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Excis is a global IT support leader, driven by innovation and collaboration. We are seeking an experienced Senior on-site IT Support/Team Lead to oversee and drive high-quality end-user support services. The role involves managing on-site technicians, ensuring operational excellence, and delivering exceptional VIP and executive support while continuously optimizing service performance. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. · Client in 190+ countries · 6000+ Engineers · 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!, Ready to make a difference and grow your career? Apply now to join Excis in Switzerland and be at the forefront of IT support excellence!