IT Application Support Operator

This role is for an IT application support operator with in the ESCC (Engineering Systems Competency Centre) Support team. This person would report directly into the ESCC Service Operations Lead and will operate across service transition (support to ESCC ORR creation, wider Service Design activities, adoption and roll out of wider IM&T policies, procedures and initiatives) and help deliver general application support services for bespoke BAE Applications. These services include, but are not limited to:

• Incident and Request Management through our ITSM toolset Service Now
• Contribute to, and maintain a support knowledge base
• Support Operational Readiness Reviews and manage service-related release activities supporting the relevant service leads
• Facilitate Air wide services including supporting the roll out of feature updates, supporting general patching processes
• Support the creation of new services as and when required
• Co-ordinating ESCC wide maintenance activities regarding service documentation (i.e. Service Definition reviews, Service Continuity Plan reviews etc)
• Provide specialist advice on toolset usage to the userbase.
• Infrastructure Monitoring and trend analysis.
• Supporting license renewal, hosting and utilisation monitoring activities
• Reporting on toolset data, and service statistics

As these are configured instances of ESCC managed applications, there will be a learning curve and "on the job" training provided.

Do you have experience in ServiceNow?, * IT or engineering background

• ITIL v4 qualification or equivalent experience
• Good written and oral communications skills with the ability to liaise with stakeholders at all levels within the business
• Working experience of Microsoft packages such as, Word, Excel and PowerPoint
• Relevant IT or engineering qualifications would be desirable

Salary: £42,850 + depending on experience, As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

The ESCC is based within the Air sector which is based at Warton. Warton is where the Eurofighter Typhoon aircraft is designed, developed and manufactured. Also working on the next generation aircraft for delivery within the next 10 years. We are located within the Engineering System Competency Centre, which essentially provides applications and systems for the engineering areas of the business. This is all within the umbrella of the IM&T function (that's Information Management & Technology). Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.