Application Support Technical Specialist

How We Will Work: We will treat developers as clients. We will take away difficult, non-developer-centric activities from our teams, and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates. We will build a knowledge base of these tasks, so that we can respond promptly and efficiently. We will support all communication styles that work for developers - chat, mail, calls. We won't ask developers to raise tickets, but we will raise them ourselves to track our own productivity - and we will use the statistics that we generate, to drive automation of the key developer pain points

What We Will Do:

Primary duties:

• Set up and configure bare metal / virtualized / cloud infrastructure for business applications
• Help development teams on-board to modern CI/CD pipelines
• Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions
• Automating application releases, deployment, configuration and other aspects of software development lifecycle
• Enabling connectivity between various components in distributed networks
• Help migrating and upgrading systems to newer infrastructure

Secondary duties:

• We will champion a set of practical solutions for Information Security
• We will act as a gatekeeper for remediation requests from IS teams - and ensure: the accuracy of tracking, the timely closure of false positives, pushing back against the unnecessary proliferation of CAPs
• We will make sure that Checkmarx issues and Blackduck issues are appropriately prioritised according to the actual risk presented to the firm, and do not jump the queue
• We will help developers to onboard to lightweight, effective security tooling both pre-commit and in the CI pipeline
• We will ensure that response times and reliability for security systems and data are of an acceptable standard
• We will smooth infrastructure processes
• We will take care of Firewall requests and make sure that they are managed in a predictable fashion
• We will be ready to work with Unix and Wintel SAs, DBAs and other infrastructure teams to implement individual requests, and to improve the quality of service overall
• We will establish SLAs with infrastructure teams, and ensure that they are tracked
• We will challenge processes that make developers unproductive without compromising security - for example restricted access to UAT, awkward workflow and multiple requests for powerbroker in production
• We will make it easier to order servers, and easier to go to cloud
• We will drive improvements in tooling
• We will help our colleagues in CTI, developer tools and GIDA to improve and automate their own internal processes
• We will participate in automation of painful manual processes (for example, raising WAIS tickets)
• We will monitor the uptime of key services such as Bitbucket, Artifactory, JIRA, Confluence, uDeploy, and we will be empowered to drive improvements
• We will help our partners in CTI to provide performant tools including but not limited to: Confluence, ServiceNow, JIRA, Artifactory, Bitbucket
• We will take care of safe, consistent onboarding to Citi approved identity management solutions, and teach developers how to work with these systems
• We will automate; we will drive consistently for APIs over processes.

• Relevant experience in a developer role
• Unix/Linux skills at a system admin level
• Strong knowledge in computer networks and hands-on experience with their troubleshooting
• Proficiency in scripting (e.g. bash/perl/python/powershell)
• Some experience with Java build tools (Gradle/Maven preferred) and databases - (Oracle/PostgreSQL preferred)
• Experience with CI/CD tools and pipelines (Jenkins/TeamCity/Artifactory)
• Understanding of distributed systems architecture, microservices, virtualization techniques
• Good command of English - both written and spoken
• You should not be afraid to get your hands dirty to tackle hard issues
• Ability to plan and organize workload
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Would be a great plus if you know:
• Basics of ITIL practices (change/incident management)
• Messaging middleware (Tibco, Solace, Kafka)
• Any programming language (Java, Python, Go etc)

Education:

• Bachelor's degree/University degree or equivalent experience

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact., Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together. Our Vision: Our vision is to create a positive experience for our developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code. Our purpose is to become trusted service providers, ISAs and development tools specialists, as well personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction. Our Mission: Our mission is to help developers navigate, simplify and stabilise Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience. We want to make developing software in Citi easy, pleasant and safe.