IT Support Analyst (Contract)

We are seeking a dedicated IT Support professional to join our team. The successful candidate will provide technical assistance and support to our organisation's staff, ensuring smooth operation of all IT systems. This role involves troubleshooting hardware and software issues, maintaining network infrastructure, and delivering excellent customer service. The position offers an opportunity to work within a dynamic environment, supporting a wide range of operating systems and network technologies., * Provide first-line technical support via help desk platforms such as ServiceNow and Jira, resolving user issues efficiently.

• Assist with desktop support, including hardware repairs, software troubleshooting, and configuration of devices across Windows, macOS, and Linux operating systems.
• Manage and maintain computer networks, including LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols to ensure secure and reliable connectivity.
• Support Active Directory management tasks such as user account creation, permissions adjustments, and group policy implementation.
• Administer Microsoft Windows Server environments and utilise SCCM for software deployment and updates.
• Monitor system performance and security, applying patches and updates as needed to maintain optimal functionality.
• Collaborate with cross-functional teams to resolve complex technical issues through analysis skills and effective communication.
• Maintain documentation of support activities, hardware inventories, and network configurations for audit purposes.
• Assist in the deployment of new hardware or software solutions while providing training or guidance to end-users.

Do you have experience in macOS?, * Proven experience in IT support or help desk roles with a strong understanding of computer hardware and operating systems.

• Knowledge of computer networking concepts including LAN, WAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
• Familiarity with Microsoft Windows Server environments, Active Directory management, SCCM, BMC Remedy, ServiceNow or Jira ticketing systems.
• Experience supporting macOS and Linux operating systems is desirable.
• Strong troubleshooting skills related to software issues and hardware failures.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Customer service-oriented mindset with a proactive approach to problem-solving.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Windows Server Fundamentals or similar are advantageous. This role offers an engaging environment for IT professionals eager to develop their skills whilst supporting organisational technology needs effectively.