IT Support Technician

• Acting as the first point of contact for IT queries - via phone, email, and face-to-face.
• Diagnosing and resolving a wide range of technical issues, from hardware faults to software snags.
• Configuring and maintaining desktops, laptops, and peripherals to ensure peak performance.
• Handling routine system updates, user setups, and new hardware deployments.
• Travelling occasionally to nearby offices (full UK driving license and own transport required).

On behalf of a reputable firm, we're looking for a proactive and technically capable IT Support Technician to join a close-knit team within a dynamic, multi-site organisation. This is an ideal role for someone with hands-on experience in Windows environments and a passion for delivering IT support., * Solid troubleshooting experience in Windows desktop environments.

• Practical knowledge of PC hardware and device maintenance.
• Familiarity with Local Area Networks and basic networking concepts.
• Previous exposure to a help desk environment or similar customer-facing support role.
• Excellent communication skills - you can explain tech to non-tech people.
• A customer-focused mindset and the ability to prioritise effectively under pressure.
• CompTIA A+ and/or Network+ (N+) certifications.
• Experience administering and supporting multiple software platforms. (desirable)