Application Engineer

The Regional Systems Engineer is responsible for all aspects of systems support for a large-scale, regional deployment of Access Control, CCTV, Local Alarm Centers (LACs), biometric systems, and key management solutions across data center environments., * Providing full lifecycle support for regional Lenel-based access control systems and associated security platforms

• Programming, commissioning, and conducting installation reviews for sites across the region and globally, as required
• Delivering ongoing operational support for live sites
• Designing, deploying, and supporting Local Alarm Center (LAC) workstation solutions, including:

• Windows operating system support
• Workstation image creation, deployment, and ongoing maintenance
• Support of all peripheral devices, including biometric and key management systems
• Support of the full software application stack

• Managing the transition of sites from installation to live monitored environments, including:

• Conducting remote site sanity checks with installation teams
• Completing formal handover processes with monitoring centers
• Ensuring all required project and technical documentation is transferred to operations teams

• Resolving systems-related service desk tickets, providing 1st through 3rd line support

• Participating in out-of-hours support rotations as required

• Performing monthly maintenance activities, including updates, outages, and maintenance windows
• Contributing to system upgrade and enhancement programs

Do you have experience in Windows?, This role requires a highly self-motivated individual who is comfortable working independently in a remote, global team. The work is often non-routine and complex, requiring advanced technical expertise and strong problem-solving skills within a specialized security systems environment., * Minimum 5 years of experience in an equivalent systems engineering or security systems support role

• Lenel accreditation preferred, with MASTER-level certification highly desirable
• Proven experience supporting regional-scale Lenel environments and associated security systems
• Strong hands-on experience with the installation, commissioning, and support of Lenel OnGuard and Milestone CCTV solutions
• Experience with Milestone CCTV, Alcatraz AI Biometrics, KeyWatcher, Traka, and HID SAFE is highly advantageous

• Relevant certifications or accreditations are preferred

• Strong knowledge of Microsoft operating systems (server and desktop) and Microsoft Office

• Experience with image-based deployments and virtualized environments

• Solid understanding of IT fundamentals, including LAN/WAN networking, cloud-based systems, firewalls, and basic network troubleshooting
• Excellent interpersonal and customer service skills with the ability to communicate effectively at all organizational levels
• Highly self-motivated, organized, and capable of working independently within a remote, distributed team
• Willingness and ability to travel regionally, with travel expectations of up to 20% annually