IT Analyst

• Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals.
• Install and support operating systems and productivity software.
• Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
• Provide on-site IT support and assist in resolving broader technical issues.
• Contribute to root cause analysis and long-term problem management.
• Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
• Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.

Technologies:

• Hardware
• Support
• ITIL
• ITSM
• Mobile
• Security
• Windows, We are seeking an experienced IT Support Technician to join our aerospace clients team in Titchfield, with additional support for our Electrical site in Bognor Regis. This contract position is expected to last until February 2027, offering competitive pay starting at £20.79 PAYE. This is a fantastic opportunity to support a major Aerospace site relocation and an Electrical site ramp-up project while providing technical assistance to both local and remote users. Join us in a busy and supportive IT environment where your contributions will make a significant impact.

• Associate degree or high school diploma (required)
• Bachelors degree (preferred)
• ITIL Foundations certification
• CompTIA A+ certification
• Minimum 2 years IT support experience in a hands-on technical role
• Strong troubleshooting and problem-solving ability
• Ability to adapt to complex, fast-moving IT environments
• Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management
• Technical skills in Microsoft Windows OS and Office suites
• Experience with hardware: PCs, laptops, mobile devices, peripherals
• Basic knowledge of IT infrastructure: networks, servers, storage, phone systems
• Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers)
• Understanding of cybersecurity principles