Epicor Support Analyst

• Providing first-line support for Epicor ERP across all departments
• Running, maintaining, and improving Epicor reports (BAQs, dashboards, SSRS, data extracts)
• Troubleshooting system, process, data, and permissions-related issues
• Supporting and improving core business processes such as order-to-cash, procure-to-pay, inventory, and production reporting
• Assisting with master data governance and data quality
• Logging, managing, and resolving tickets in line with agreed SLAs

Technologies:

• ERP
• Excel
• Support

• Experience supporting Epicor ERP (Kinetic) in a manufacturing or distribution environment
• Experience with Epicor reporting tools such as BAQs, dashboards, and SSRS
• Strong problem-solving and troubleshooting skills with attention to detail
• Confident communicating with users across operational and office-based teams
• Comfortable working with data and Excel, with good documentation skills
• Experience working in a ticket-based or SLA-driven support environment (desirable)

We are a well-established and growing organisation with a strong reputation for operational excellence and continuous improvement. We rely heavily on Epicor ERP to support our manufacturing and distribution operations and are looking to add a dedicated Epicor Support Analyst to our team. This role offers structured training and clear progression, providing an opportunity to become a key ERP and process expert within our organisation. We offer a competitive salary package along with holiday, training, and a pension.