Application Support Analyst

We're growing our Support Engineering team and are looking for an experienced, customer-focused Support Engineer to join us. If you want to work with technology that genuinely makes a difference in healthcare, this is the role for you. What You'll Do

• Handle incoming support calls and provide clear, confident assistance.
• Monitor and respond to support tickets within agreed SLAs.
• Diagnose and resolve technical issues; escalate to development when needed.
• Log, track, and close support cases using Jira.
• Install, configure, and customise applications for new customers.
• Deliver user training sessions to ensure successful onboarding.
• Test and validate bug fixes before they're released to customers.
• Work collaboratively with a friendly, highly skilled team to support continuous improvement.

• 2+ years' experience in second-line technical support (desirable).
• An IT qualification or degree (required).
• Confident, clear communicator-especially over the phone.
• Strong problem-solving skills and a customer-first mindset.
• Ability to work well in a collaborative, process-driven environment.

Role Requirements

• Office-based position - applicants must live within 45 minutes and be able to drive.
• Full right to work in the UK.

We are a market-leading provider of Clinical Intelligence solutions used in over 95% of UK hospitals and rapidly expanding across Ireland and Australia. Our technology helps clinicians make safer, data-driven decisions and directly contributes to improved patient outcomes.