It Support Engineer

As a Level 1 End User Support Engineer, you will provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations., End-User Support: Provide first-line support for desktops, laptops, mobile devices, and peripherals; troubleshoot hardware, software, and connectivity issues.

• Server & Infrastructure: Monitor on-premises and cloud-based servers; assist with basic administration tasks like user accounts and permissions.

• Patching & Systems Management: Perform routine updates for servers and devices using endpoint management tools; verify patch compliance.

• Hybrid Environment Support: Support systems across Microsoft 365, Active Directory, and Azure AD/Entra ID for remote and on-site users.

• Documentation: Log incidents and resolutions accurately in the ticketing system and follow standard operating procedures.

1-2 years of experience in an IT support or service desk role.

• Basic understanding of Windows OS, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP).

• Strong customer service and communication skills.

• Experience with Microsoft 365, Active Directory, or entry-level certifications (e.g., CompTIA A+, Network+) is preferred.

Salary Negotiable