Junior IT Support Engineer

• Provide 1st Line support to users for hardware and software issues
• Troubleshoot and resolve application support and bespoke software issues
• Assist with Windows Server management and maintenance
• Support Microsoft Office 365 users
• Manage Azure Active Directory functionalities
• Resolve issues related to Exchange server environments
• Administer and manage Active Directory, DNS, DHCP, and Group Policies
• Maintain and support Networking & Wi-Fi Infrastructure
• Assist with Server Virtualisation tasks
• Implement Security and Firewall measures
• Handle Backup/DR troubleshooting and management
• Conduct hardware troubleshooting for Dell & HP devices
• Collaborate with 3rd party suppliers to ensure efficient fault management
• Document support processes and share knowledge within the team

Technologies:

• Active Directory
• Azure
• Firewall
• Hardware
• Support
• Office 365
• Security
• Windows
• Cloud

• Recent university/college graduate or apprentice
• 1st Line/Service Desk/Helpdesk experience
• Application Support and Bespoke Software Support knowledge
• Familiarity with Windows Server 2008/2012/2016
• Understanding of Microsoft Office 365
• Experience with Azure Active Directory
• Knowledge of Exchange 2007/2010/2013/2016 Server
• Awareness of Active Directory, DNS, DHCP, and Group Policies
• Basic understanding of Networking & Wi-Fi Infrastructure
• Familiarity with Server Virtualisation
• Knowledge of Security and Firewall concepts
• Experience with Backup/DR troubleshooting & management
• Troubleshooting skills for Dell & HP hardware
• Ability to liaise with 3rd party suppliers and manage SLAs
• Willingness to learn and grow in the role

We are a leading SaaS organization with offices in Scotland and England, dedicated to serving a UK client base since the 1990s. We are looking for an enthusiastic Junior IT Support Engineer to join our innovative team, where ample opportunities for career progression exist as we experience year-on-year growth. The position can be fully remote or hybrid out of Edinburgh, and we welcome applicants residing in Scotland. We promote a relaxed yet professional environment that encourages creativity and innovation, moving away from traditional corporate structures.