IT Support Engineer

• Provide 2nd-3rd line technical support to business customers

• Diagnose and resolve issues at OS, application, server and network level

• Deliver remote and on-site support to client premises when required

• Perform server upgrades, migrations and transitions to Microsoft 365

• Support Windows Server and Desktop operating systems

• Administer Microsoft 365 services including Azure AD, Exchange, Teams, SharePoint and OneDrive

• Configure, maintain and troubleshoot network infrastructure (firewalls, switches, Wi-Fi)

• Assist with hardware installations, repairs and replacements

• Participate in planned migrations, upgrades and project work

• Communicate confidently with end users and stakeholders at director level

• Maintain accurate documentation and follow best-practice processes

The successful candidate will be technically strong, customer-focused, and comfortable working independently as well as part of a close-knit team., * Extensive experience within an MSP or IT Solutions Provider environment

• Strong troubleshooting skills with a logical, methodical approach

• Deep knowledge of Windows Server and Desktop OS environments

• Experience with server migrations and Microsoft 365 deployments

• Solid understanding of Azure AD, Exchange (on-prem & M365) and PowerShell

• Experience supporting virtualised environments

• Good understanding of networking fundamentals (DNS, DHCP, VLANs, routing)

• Excellent communication and customer service skills

• Full UK driving licence and access to own vehicle with business insurance

Desirable Skills & Technologies

• VMware ESXi / vSphere / Veeam

• HP ProLiant servers, storage and RAID

• NAS & storage solutions (Synology / QNAP, iSCSI)

• Firewall & router configuration (ZyXEL, DrayTek, pfSense, OPNsense)

• Managed switches (L2/L3), VLANs, LACP, QoS

• Trend Micro / Sophos / Defender security solutions

• Backup platforms (Acronis, Barracuda, Redstor, Windows Backup)

• VoIP / SIP systems (Avaya, Wildix, Teams)

• Linux hosting environments (Debian, Apache, MariaDB)

• MFA, security awareness platforms and compliance standards

• Apple & Android device support

Our client, a well-established Managed Service Provider based in Colchester, is looking to expand their technical team with an experienced IT Support Engineer level 2-3 or IT Systems Engineer.