ITSM Senior Operational IT Team Leader

As we continue to enjoy an exciting period of growth in the UK, we are looking for an ITSM Senior Operational IT Team Leader to support us with our upcoming projects. We are looking for a people manager with technical skills to:

• Lead the due diligence process, Analysis, Design and Transition phases for migration from ServiceNow to BMC Helix ITSM.
• Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
• Identify and document all relevant processes, configurations, customizations, and integrations.
• Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
• Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
• Assess potential risks, technical challenges, and dependencies involved in the migration.
• Deliver clear documentation and strategic recommendations to inform decision-making and planning.

• Extensive experience in ITSM roles, preferably in consulting or project-based work.
• Demonstrable experience of leading technical teams
• Strong expertise in BMC Helix ITSM - hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc.
• Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach
• Working knowledge of ServiceNow - capable of navigating, analysing, and understanding existing configurations and processes.
• Proven experience in due diligence, discovery, or ITSM migrations.
• Strong interpersonal and communication skills - ability to engage effectively with both technical and non-technical stakeholders.
• Skilled in gathering undocumented knowledge through interviews and workshops.

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• Pension - 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 million, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.