frog - Senior Strategist and CX Consultant

As a Strategist or CX consultant at frog, you will collaborate with researchers, technologists, designers, and program managers on various projects. You will face a range of tasks depending on projects, be prepared to:

• Drive projects related to Business Reinvention (e.g. business innovation) and CX Transformation (e.g. CX design and commercial strategy)
• Design and conduct mixed-methods research, combining qualitative & quantitative methods, and synthesize groundbreaking insights
• Translate research insights into innovation or experience directions in the form of storyboards, service blueprints, pitch, etc., and drive validation efforts
• Facilitate collaboration, co-creation and alignment around vision, strategy and execution through workshops, and client working sessions
• Drive improvements in Marketing & Sales organization models, process improvement, or organization activation
• Evaluate the business impact of recommendations, innovating on business models and pricing structures to guide the direction
• Create captivating and impactful storylines and presentations to narrate your ideas according to frog standards
• Contribute to the scale-up of frog Belgium through thought leadership (developing insights, POVs, innovative methods, etc.), continuous contribution to business development, and other entrepreneurial initiatives
• Be part of the pond and collaborate closely with your Capgemini colleagues

Do you have experience in Research?, Do you have a Master's degree?, * A master's degree in domains such as Business, Management, Strategy, Marketing, Service design, Industrial design, etc.; preferably with a focus on Innovation and Entrepreneurship. An MBA (with a focus on Innovation Management) or additional master's degree is a plus

• 2+ years of project experience (Senior) in customer experience design, business innovation & growth strategy, business model disruption, marketing and sales strategy, product and service innovation, customer experience transformation, CRM and loyalty, customer data strategy and customer service transformation
• From a senior we expect strong core consulting skills: Quantitative & qualitative research, workshop facilitation, storytelling, advanced presentation design, inductive/deductive reasoning, stakeholder management, data analysis, process design, and design thinking (journey mapping, ideation, validation, innovation sprints …)
• You can express yourself fluently, both written and oral, in Dutch and/or French. Full professional working proficiency of English is required
• Mastery of PowerPoint, Excel, and new forms of delivery. Experience in Figma, Adobe CC, and no-code prototyping tools is a plus

Mindset & Personal Skills:

• Bold attitude, restless curiosity, constantly challenging the status-quo, and fascinated with the changing world
• Real start-up mindset and doer mentality, being hard working with a strong drive and hunger for success and excellence
• Obsessed with improvement, reinvention, and the power of innovation, brand & experience
• Future thinker and visionary, constantly staying ahead of the curve and inspiring those around you
• Passion for collaborating with cross-disciplinary teams of developers, designers, technologists, consultants and other innovators
• Strong customer-centric and empathic reflex
• Creative and out-of-the-box thinker, bringing strong personal opinions and perspective to the team
• Strong presence with good relationship-building and interpersonal skills
• And of course… extremely fun and a true team player

• Flexibility & Autonomy: Work from clients-sites, from home, from Capgemini office or even sometimes from abroad to work the way that works for you.
• Learning & Development: Accelerate your career with global and local training program such as the Consulting Skill Workshop (CWS) and InventX, designed to strengthen your consulting, technical, and leadership skills from day one.
• Supportive Community: Grow in a culture that prioritizes support with buddy programs, mentoring, and active internal communities that help you learn, connect, and build your network.
• Diverse Exposure: Work across a variety of industries, clients, and geographies, giving you broad experience and helping you discover what areas of consulting you enjoy the most.

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.