Technical Support Engineer

• You will diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively.
• Providing advanced troubleshooting support for escalated incidents from Tier 1 will be part of your role, showcasing your expertise.
• Analyze and resolve software, hardware, and networking problems across diverse systems as needed.
• Perform remote installations of cloud-based telephony systems to ensure seamless integration.
• Deliver training and onboarding support to users, ensuring optimal utilization of hardware, software, and services.
• You will investigate and resolve end-user technical issues while maintaining high service standards.

Technologies:

• Cloud
• Ethernet
• Hardware
• Support
• NAT
• VPN

More:

This role is pivotal to our mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to our reputation for excellence and innovation. This position is based at our head office in Telford, providing a collaborative and supportive environment for professional growth.

• I require experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet.
• You should possess strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP.
• Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols is essential.
• Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon is important.
• Excellent communication skills and a problem-solving mindset are also necessary.