Technical Support Assistant

To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support., *Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management *Take full ownership of technical issues, including their management, resolution and escalation. *Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking. *Maintain clear, professional and effective communication with both internal stakeholders and external customers. *Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable. *Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team. *Lead and manage customization projects through POC completion before transitioning ownership to the sales team. *Ensure effective technical handovers between team members when required, enabling continuity and consistency. *Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests. *Provide on-site technical support for customers & partner activities, as needed. *Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently.

*Have at least 5 years technical support experience as well as hands-on experience in computer diagnostics and hardware repair *Understand PC architecture *Have advanced expertise in Windows-based systems, endpoint networking and security *Possess excellent verbal and written communication skills *Be highly organised *Have a full clean driving licence

This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke, Burton, Derby & Coventry. To find out more, go to www.ethero.co.uk