Technical Support Engineer

• Triage support tickets as the first step in escalation
• Provide break fixes and recommend solutions based on customer needs
• Liaise with senior engineers and pre-sales to advise on resolutions
• Support customers with IT services, cloud, security, comms, etc.
• Manage support for customers with approximately 25-200 seats
• Engage in new projects and assist with digital transformation initiatives

Technologies:

• Azure
• Cloud
• Support
• Security

• Experience in a managed service environment
• Technical knowledge across private cloud, Azure cloud, and on-prem managed services
• Familiarity with M365 and managed print services
• Problem-solving skills and a proactive approach to finding solutions
• Ability to triage support tickets and provide recommendations
• Strong communication skills for liaising with senior engineers and customers
• Experience administering Azure services or logic apps is a plus, but training will be provided
• Willingness to learn and grow within the role

At T2M, we are an award-winning managed service provider with a solid business model and a winning sales strategy. Our reputation for reliability has been built over decades, helping clients work smarter and safer across various IT and business technology solutions. We are located in South Birmingham and embrace a hybrid work model, allowing our team to work 2-3 days a week from home. We pride ourselves on a strong team culture that encourages growth and camaraderie, ensuring you feel supported as we navigate exciting new projects together.