IT-Projektmanager

• As a Project Manager, I will be the driving force behind the delivery of complex IT projects, acting as a trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. My key responsibilities will include:
• Leading the end-to-end delivery of IT projects while ensuring quality, timeliness, and budget alignment
• Acting as the primary point of contact for clients, managing expectations, and building lasting relationships
• Collaborating with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans
• Identifying and implementing process improvements to enhance delivery and reduce order-to-cash timescales
• Proactively managing risks, issues, and dependencies, while supporting audits and compliance reviews
• Motivating and guiding project teams to deliver outstanding results and maintain strong stakeholder engagement

Technologies:

• Azure
• Support
• ITIL
• Microsoft 365
• Network
• Project Manager
• Security
• Office 365
• Cloud

• We are looking for a delivery-minded individual who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. The ideal candidate will have:
• Prince2 Practitioner (desirable)
• APM PMQ (desirable)
• Minimum 5 years of Project Management experience
• MSP experience required
• Proven experience managing IT service delivery or infrastructure projects in a managed services environment
• Hands-on expertise with Microsoft 365, Intune, and Azure
• Familiarity with ITSM platforms (e.g., Halo) and network/security practices
• Strong understanding of ITIL, SLAs, and service desk operations
• Commercial awareness with experience in ROI, business cases, and benefit realization
• Excellent communication and stakeholder engagement skills

This is a permanent role, offered on a hybrid working arrangement from Birmingham, with a salary range of £65,000 to £70,000 plus a bonus. I am passionate about building a world-class IT services provider and seek an innovative problem-solver with a delivery-focused mindset. A willingness to travel and adapt to changing customer needs is essential.