IT Support Engineer

• I will deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone and email. I will collaborate with the wider IT Team when needed and communicate effectively with all stakeholders.
• I will ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes and ensuring accurate assignment of tickets.
• I will provide a clear communication channel between customers and the IT organization, managing expectations and setting the standard for customer engagement.
• I will maintain a high level of customer service, understanding the impact issues have on customers and our business, and managing them appropriately.
• I will maintain and share knowledge of supported products and services, as well as contributing to an understanding of our company's organization and the customers we serve.
• I will adhere to, promote, and support the company's Information Security policies.

Technologies:

• Active Directory
• Support
• Office 365
• Security
• TCP/IP

• IT Service Call Management experience
• Remote service capabilities
• Active Directory Administration knowledge
• Understanding of TCP/IP, DHCP, and DNS
• Familiarity with Office 365, Intune, and Endpoint management
• Fundamental desktop support and troubleshooting skills

As a Service Desk Analyst, I will provide colleagues with essential support across our entire infrastructure, delivering prompt, professional, and customer-focused service with every interaction. I will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing truly matter. The position is fully remote, offering a salary range of £25-£28k with a shift from 18:00 to 02:00 am on a permanent, full-time basis.