Data Analyst

The Data Analyst provides expertise in the development and maintenance of business reporting for the Society. The Data Analyst will maintain knowledge of data to provide management information, request fulfilment and incident management support. The Data Analyst works behind the IT Service Desk with responsibility to fulfil requests and resolve incidents according to agreed service levels. Responsibility for managing internal customer expectations and acting as a positive representative of the department at all times is required in this role.

Duties and Key Responsibilities

• Developing and maintaining MI/OI reports to meet business and regulatory requirements.

• Support business users to create accurate report requirements, providing SME guidance to develop accurate and robust reporting.

• Providing advice and guidance to internal customers in response to queries submitted to the IT Service Desk.

• Managing routine maintenance such as data erasure procedures.

• Diagnosing and resolving incidents including investigation and troubleshooting.

• Implementing standard changes and fulfilling service requests.

• Following processes and standard operating procedures.

• Providing technical support to IT projects by contributing to solution research, design and implementation.

• Maintaining technical knowledge and awareness of industry developments.

Do you have experience in SQL?, * Knowledge of configuring data warehouse or data management applications

• Demonstrate expert understanding of relational databases
• Producing graphical reporting using data warehousing or similar applications
• Writing and interpretation of SQL (Oracle and SQLServer)

Desirable

*A relevant qualification or proven experience is desirable

Experience

Essential

• Developing and maintaining complex MI reports for financial services ideally relating to mortgage or savings products.
• Working with non-technical business areas to produce MI to produce accurate reporting requirements and MI/OI reports.
• Working in an ITIL aligned service operations environment.

Desirable

• Experience with creating MI reports for regulators such as PRA or FCA.
• Working with financial services applications (mortgages and savings).
• Automating creation and delivery of MI reports.
• Managing data integrity.

Skills & Abilities

• Able to work to project deadlines and within ticket response and resolution SLAs.
• Capable of learning new technologies according to business needs or vendor requirements.
• Proficient communication with technical and business orientated people.
• Aptitude for problem solving and a keen eye for detail.

• Travel to other business locations when required
• Flexibility around working hours and Saturday mornings may be required on occasions
• A Basic DBS check will be undertaken upon an offer of employment.

What benefits are on offer:

• Competitive salary rates

• 35 hour working week (full-time)

• Contributory Stakeholder Pension Scheme

• Free health screening

• Minimum of 25 days paid holiday per annum plus bank and public holidays

• Parental Schemes

• Sick Pay guaranteed for 6 months for major illnesses

• Holiday purchase/sale scheme

• Life assurance of 4 times your annual salary

• Employee assistance programme

• Continuous development opportunities

• We're open to discussing working flexibly

• Onsite gym available to employees

If the above sounds like something you'd thrive at, we'd love to hear from you

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Work from home

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today - and even better things tomorrow. Our colleagues are one of the communities we support. We've created an inclusive and engaging hybrid workplace where colleagues have the freedom to be themselves and grow their careers. As the winner of the SME People Management award at the 2025 CIPD People Management Awards, the 8th most Inspiring Workplace in the UK, and a Top 100 globally Inspiring Workplace, we're committed to maintaining our award-winning proposition while helping our colleagues reach their true potential.