IT Service Desk Analyst

The First Line IT Service Desk Analyst provides front-line support for North London NHS Foundation Trust, resolving incidents and requests within SLAs. The role focuses on troubleshooting, escalation, and delivering excellent customer service, all in line with ITIL principles., * Act as the first point of contact for IT support, addressing or escalating requests.

• Log, prioritize, and track incidents to ensure SLA adherence.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Escalate complex issues and maintain user communication., * How many years for experience you have with Active Directory ?
• How many years for experience you have with ServiceNow ?
• Please confirm that your CV reflects your core experience related to first line support and service desk analyst.
• How far do you live from NW1 0PE, and can you commute?
• What is your availability to start if successful?

Do you have experience in ServiceNow?, * Proficient in ServiceNow and Active Directory.

• 1+ year of first-line support experience with strong troubleshooting skills.

Job Type/Shift Patterns: Full-time: Monday to Friday, 37.5 hours/week (8am-4pm or 9am-5pm). Hybrid flexibility: 4 days in-office, 1 day remote.

Pay Rate: £15.49/Hr.+ holiday pay comes to >> £17.67/hr.

Contract Length: 3 months (Subject to review possibility of extension)