Technical Support Specialist

Reporting into the London Service Desk Manager, you will play a key role in delivering first-class technical support across the London office. You'll be part of a collaborative IT team, assisting users on a wide range of IT issues, troubleshooting problems, and ensuring an exceptional level of service at all times. The position would suit someone who thrives in a busy corporate setting, has a strong customer service mindset, and enjoys solving problems in a calm, professional manner. Key Responsibilities

• Provide first- and second-line IT support, resolving queries efficiently and professionally.
• Diagnose and troubleshoot technical issues, providing workarounds where needed.
• Support users in person and remotely using remote control tools.
• Configure new PCs, set up new users and laptops, and manage hardware inventory (training provided).
• Create, update, and resolve tickets within the firm's service management system (training provided).
• Set up and support video conferencing (training provided).
• Provide clear troubleshooting guidance across Microsoft Office 365 (training provided).
• Assist with legal Word and Excel document issues (training provided).
• Respond to software "how-to" questions from staff.
• Support mobile users (iOS) and travelling attorneys (training provided).
• Participate in occasional Brussels office support visits.
• Assist with ad-hoc weekend shifts related to office moves.

• Strong knowledge of MS Office 365; familiarity with legal tech such as iManage DeskSite is advantageous.
• Proven experience in 1st/2nd line Helpdesk support with strong troubleshooting skills.
• Previous experience supporting MS Office, ideally within a legal or professional services environment.
• Exceptional written and verbal communication skills.
• Self-motivated, enthusiastic, and proactive.
• Team-oriented, adaptable, and able to represent IT professionally.
• Minimum 1 year of experience within a legal IT environment.
• Ability to work independently and take ownership of tasks.

• Opportunity to work within one of the world's most respected law firm environments.
• Training provided across multiple systems and tools.
• Exposure to high-performing teams and a collaborative, supportive culture.
• A role with real variety and room for development. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.