CRM Business Administrator

o o

• Bioreactors & Fermenters o o

• Cell Culture Media, Cell Lines & Buffers o o

• Cell Culture Reagents, Supplements & Matrices o o

• Cell Selection & Retrieval o o

• Fluid Management o o

• High-Throughput Screening by Cytometry o o

• Live-Cell Imaging & Analysis o o

• Lab Equipment & Supplies o o o o o

• Lab Weighing o o

• Microtissue Technologies

• Nucleic Acid Delivery Solutions o o

• Process Analytical Technology (PAT) & Data Analytics o o

• Process Chromatography o o o

• Process Filtration o o

• Surface Plasmon Resonance o o Explore All Products Shop Popular Products Lab Filtration & Purification () Normal Flow Filtration () Aseptic Sampling & Containers () Liquid Storage & Shipping () Shop All Products Quick Links Certificates & Documents Promotions Connect with Picus^® 2 pipette Nucleic Acid Delivery Solutions

• Applications, We are currently seeking a CRM Business Administrator (x|f|m) for a cross-functional CRM & Digital Transformation team in BPS division based in Göttingen (Sartorius Stedim Biotech GmbH). As a CRM Business Administrator, you are part of a cross-functional team and should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of Salesforce projects. While our Salesforce user experience is of great importance to us, CRM Business Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction being a priority. If you are keen to work at a global level, have not only the technical skills but also the interpersonal skills to liaise with stakeholders and identify improvements, we look forward to receiving your application.

Grow with us-Your Responsibilities

• Define system requirements and customize the platform enabling users to get the most out of Salesforce technology and make the platform work for the company's goals
• Make it as easy as possible for users of any technical level to use Salesforce
• Salesforce administration including; user management, reports and dashboards, assisting users with core salesforce functionality, data integrity, resolving config bugs and utilising data loader to update, insert records
• Be the first point of contact for new feature requests and changes to existing features, including conducting research to reach optimal solutions
• Work with various functions (sales, customer service, marketing) to understand their business processes and requirements, resolving service requests, sharing regular updates, and escalating requests where appropriate
• Partner with IT team to design, build, test, and deploy platform solutions for business stakeholders
• Provide training on CRM features, processes, releases, and products
• Stay current on the platform's new tools, capabilities, and updates, * Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
• Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
• Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
• Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.

• Bachelor's degree in computer science or related fields with profound working experience
• Several years of experience in the administration of the Salesforce CRM solution
• Relevant Salesforce Certifications like Salesforce Administrator or Salesforce App Builder certification required
• Familiarity with sales business processes and functional relationships
• Solid experience in end user trainings and very good communication skills
• Strong troubleshooting, logical and analytical skills
• Fluent English is a must, additional languages are an advantage
• You are able to work under pressure and have good time and deadline management skills, The content of our website is always available in English and partly in other languages. Choose your preferred language and we will show you the content in that language, if available.

As a global life science company and a dynamic industry leader, Sartorius is the go-to place for ambitious people who want to move things forward: We offer the chance for you to grow your career with us and to become part of the solution in the fight against diseases that are yet incurable or untreatable.

We are looking for creative minds with digital expertise - from software to data and IT – to enable new technological breakthroughs for life sciences. 

Our ambition is to simplify medical progress from the first idea of a new medication to its production. We support our customers with innovative technologies that make the development and manufacture of novel therapeutics faster and more efficient. So that more people have access to better medicine. 

More than 13,500 employees at over 60 locations worldwide are committed to this vision. Do you share this ambition?

Join our global team.