Internal IT Systems Manager

Node4 is seeking an accomplished Internal IT Manager to lead and nurture our Internal IT team, ensuring the stability, security, and efficiency of our internal IT operations. Reporting to the Chief Architect, this position balances people management - guiding, developing, and supporting IT professionals - with hands-on technical responsibilities, including oversight of our IT environment, and driving strategic projects. The ideal candidate will demonstrate exceptional leadership abilities and a robust technical background to deliver operational excellence and foster ongoing improvement.

People Management

• Lead, mentor, and develop a team of IT specialists, fostering a culture of collaboration, accountability, and professional growth.
• Define team objectives, set performance goals, and conduct regular reviews.
• Manage resource allocation, workload distribution, and succession planning.
• Drive employee engagement and retention through effective communication and career development initiatives.
• Act as the primary escalation point for team-related issues and ensure timely resolution.

Technical & IT Environment Management & Delivery

• Oversee the day-to-day operations of internal IT systems, ensuring high availability, security, and compliance.
• Collaborate with stakeholders to align IT services with business needs and strategic objectives.
• Lead and/or manage the delivery of strategic internal IT and systems projects.
• Ensure adherence to IT policies, standards, and best practices, including cybersecurity and data protection.
• Lead incident response and problem resolution for critical IT issues.
• Drive cost and technological efficiencies of internal IT systems.
• Work with the Internal IT Support team to promote and mature effective service delivery, and continue to develop the operating model.

• 2+ years of experience in IT management roles, the bulk of which spent in a leadership capacity managing teams.
• Proven track record of successfully leading IT teams and delivering operational improvements.
• Experience in delivery of large-scale IT transformation projects.
• Hands-on experience with IT infrastructure, networking, and enterprise systems.
• Experience in implementing IT governance frameworks and security standards.
• Experience of developing relationships with internal and external stakeholders.
• Experience in delivering IT Service Management governance and assurance.
• Experience driving user adoption of new tools, processes, or digital capabilities.
• Strong ability to inspire, coach, and develop high-performing teams.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Conflict resolution and change management expertise.
• Solid understanding of IT infrastructure (servers, networks, cloud environments).
• Familiarity with cybersecurity principles and compliance requirements.
• Competence in IT service management (ITIL or similar frameworks).
• Ability to analyse technical issues and make strategic decisions.
• Demonstrable a passion for technology and outstanding service delivery, including a thirst and commitment to expanding own knowledge base.

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you., Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company., Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200.