IT Manager (Internal Systems)

As the IT Manager (Internal Systems), you will be responsible for leading, managing, and continuously improving TSG's internal IT environment, ensuring our people experience the same exceptional service that we deliver to our customers. This role presents a unique challenge and opportunity as you will be managing IT for an organisation full of IT professionals who push technological boundaries daily. You will shape and oversee our internal systems, cyber security, and AI strategy, ensuring TSG practices what we preach. Reporting directly to the CEO, you will influence key technology decisions that support our strategic goals. Acting as a crucial link between our internal teams and our customer-facing functions, you will understand the needs of both our people and our 1,000+ IT manager customers, giving you unique insight into how TSG can stay ahead. This is a North East based, hybrid role with an expectation to be in our Team Valley office 3 times per week. What You'll Actually Do;

• Manage our internal IT systems, cyber security, and AI infrastructure
• Lead service delivery for our team with the same excellence our customers experience
• Report directly to the CEO, influencing strategic technology decisions
• Act as the bridge between our team's needs and our customer delivery insights
• Champion our people whilst maintaining the high standards that define TSG
• Navigate the unique challenge of supporting IT professionals who push boundaries daily

You'll Thrive Here If;

• You're confident enough to hold your own with technical experts, but humble enough to learn from them
• Service delivery and people experience genuinely excite you
• You're open, straight-talking, and can handle direct feedback
• Challenge energises rather than intimidates you
• You see "voice of the customer" as a privilege, not a buzzword

The role probably isn't for you if;

• You need to be the smartest person in the room
• You see internal IT as "just keeping the lights on"
• Direct feedback feels personal
• You prefer process over people, * Managing and optimising TSG's internal IT systems, ensuring reliability, performance, and continual improvement
• Leading our cyber security operations and ensuring robust security controls, monitoring, and incident response
• Driving the adoption and effective use of AI internally, ensuring our organisation benefits from emerging technology
• Delivering exceptional internal service and maintain strong relationships with customers and key stakeholders.
• Acting as the bridge between internal teams and customer-facing functions to share insight and shape improvements
• Establish clear root-cause of incidents to eliminate the possibility of recurrence.

Do you have experience in Organizational skills?, * Strong technical background across IT infrastructure, cyber security, and modern workplace technologies

• Experience leading IT service delivery or internal IT functions within a complex or technical environment
• Excellent communication skills with the ability to engage both technical and non-technical audiences
• High emotional intelligence with a people-first approach to leadership
• Ability to influence senior stakeholders, including executive leadership
• Strong organisational skills with the ability to balance long-term strategy and day-to-day operations

• 25 days annual leave + public holidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Employee discounts
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Employee recognition scheme
• Eyecare vouchers
• Discounted gym membership
• Long service rewards

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? * Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes * Our open and honest culture where feedback is taken on-board and acted upon * Our social events - annual all expenses paid 'TSG Festival' and team building funds * Two paid CSR days per annum that you can use to support the community * Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities * Our responsibility to the environment as we work towards net carbon zero * Flexible working opportunities including home working and hybrid options * Annual salary benchmarking