IT Help Desk Support

Looking for an ICT Helpdesk support role? Interested in 1st Line Support, End user Support and 2nd Line support? Interest in providing Desktop and Laptop Support, Hardware and Software support, Server and Network support?

Would you like a 3 day weekend every other week? We have Friday off every other week

Would you like a role where every Friday afternoon off? We only work every other Friday and this is Work from home and you finish at 12.30., To provide technical support to the ICT Manager regarding IT facilities and equipment, including electronic document control systems and the ongoing development of the Company's IT infrastructure.

To assist the ICT Manager with provision of services, equipment and facilities in support of the business. Building structure/maintenance, telephone/IT systems and upkeep/maintenance of Emergency Response Plan.

Ensure quality, value and fulfilment from external service/suppliers to NSG's facilities

Key Objectives

Technical Support

• Development of Company systems to enhance current and new procedures
• Process improvements in respect of IT solutions to the business and management problems.
• Development, installation and support of database records.
• Identification and liaison with management team on options to enhance and improve Company performance.
• Technical support and training of NSG IT users.
• Interface with the Company's chosen IT provider.
• Establish monthly Core communication posts to satisfy business needs.

Project Support

• Assist the projects team with deliverables when required.
• Support site projects with IT technical support.

Security

• Management of personnel identification cards and door access control fobs.
• Ensure all leaver network account closed in line with termination dates.

NIS Group & Site Support

• Delivery of proven systems Group and site wide including commissioning, support and training.

Facilities

• Help to ensure the right contracts/contractors are providing the best service at competitive prices.
• Identify future requirements in line with the business.
• Support to NSG remote sites.

Security IT & Facility Accreditation

• Assist NSG security team in maintaining relevant accreditations.
• Maintain compliance with company data protection policies and procedures in line with legislation.

Do you have experience in Microsoft Office?, * NVQ level 3 in Computer Technology or equivalent - essential

• Membership of appropriate technical / professional body - desirable
• Level 2 Health & Safety in the Workplace or equivalent - relevant training will be provided if required, * Database administration & management - essential
• Computer Hardware Architecture - essential
• Able to adhere to strict guidelines and time boundaries for reporting information - essential
• Network Management - essential
• Computer Security - essential
• Used to dealing with confidential and commercial information - desirable
• Familiar with QSHEW operating procedures and requirements etc. - desirable, * Competent user of MS Office - essential
• Able to organise and prioritise own work - essential
• Ability to communicate with a wide range of colleagues at all levels and with external stakeholders and contractors - desirable
• Knowledge of ISO 9001 / 14001 & 45001 - desirable