Senior IT Support Technician
Role details
Job location
Tech stack
Job description
We're looking for a Senior IT Support Technician to join our on-site team in Long Hanborough (Oxford). This senior role is central to supporting colleagues locally, and across Europe and Africa, ensuring they have the systems, equipment, and technical support they need to work effectively. You'll act as the primary on-site technical expert, working closely with a wider global IT team.
As the first point of contact for on-site IT issues, you'll play an important role in creating a smooth, positive experience for employees - whether that's setting up new laptops, resolving day-to-day technical problems, or supporting regional teams remotely. This is a great opportunity for someone who enjoys variety, working with people, and being trusted as the "go-to" IT support on site.
What We Offer:
- On-Site Working: This is a 5-day per week on-site role based in Long Hanborough, offering daily interaction with teams and hands-on experience
- Travel Opportunities: Occasional travel to other European sites, plus semi-regular visits to our Oakdale office in Wales, * Provide high-quality, customer-focused on-site IT support, including laptop setup, equipment configuration and technical troubleshooting
- Deliver remote support to colleagues across Europe & Africa, including guidance, remote setups and issue resolution
- Provide a helpful, professional and patient service to employees, ensuring they receive clear communication and a positive experience when seeking IT support
- Build strong working relationships with colleagues by offering supportive, user-friendly guidance to individuals with different levels of technical confidence
- Maintain accurate documentation, ticketing updates and follow established best practices
- Work collaboratively with global IT teams and support wider technical or infrastructure projects as required
- Ensure adherence to operational standards, internal processes and security best practice, At NSF, our mission is to improve human and planet health. Our culture is rooted in four central values:
- Do the Right Thing,
- Treat People Well
- Relentlessly Pursue Excellence
- We are one NSF.
These principles drive everything we do - from client service to internal collaboration.
Requirements
Do you have experience in Windows?, * Qualifications: A relevant degree or an equivalent level of technical knowledge gained through previous IT support work, education, or a combination of both
- Strong technical capability across Windows operating systems, desktop software, hardware troubleshooting and corporate networks
- Experience analysing and resolving hardware, software or network issues and identifying root causes
- Familiarity with the allocation, setup and maintenance of IT equipment
- Excellent customer service skills, with the ability to support employees in a friendly, calm and approachable manner
- Strong communication skills, including the ability to explain technical issues clearly to non-technical users
- A professional, helpful attitude and the confidence to represent the IT team as the first point of contact on siteThe ability to prioritise effectively in a busy environment and work autonomously when needed
Benefits & conditions
- Comprehensive Benefits Package: Health cover, death-in-service benefit, company sick pay scheme, and income protection
- Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day
- Volunteering Time: Paid time off to support causes that matter to you
