Platform Owner

Reporting to the HRIS Manager, you will shape the Employee Portal roadmap to deliver a seamless user experience, improve efficiency through automation, and enable data-driven decisions and future AI innovation.

You will also:

• Define and own the Employee Portal strategy and roadmap aligned to HR priorities.
• Act as the key link between technical teams, stakeholders and partners.
• Oversee design, development, testing, release and ongoing maintenance of new features.
• Drive automation, workflows and self-service to improve efficiency and reduce costs.
• Lead change initiatives to promote adoption, engagement and training.
• Build strong relationships across senior leadership, IT and suppliers.
• Ensure platform quality, governance, compliance and manage vendor relationships.

Do you have experience in ServiceNow?, If you have a strong understanding of ServiceNow Now, combined with proven product delivery experience and excellent stakeholder engagement skills, we'd love to hear from you., * Proven experience as an HR Platform or Product Owner with people management skills.

• Hands-on experience with HR platforms such as ServiceNow, Salesforce or similar.
• Expertise in platform upgrades, release cycles and operational governance.
• Strong leadership, stakeholder management and communication skills.
• Experience in large-scale transformations and enterprise deployments.
• Background in HRIT operations, digital transformation or enterprise architecture.
• Track record of delivering platform improvements aligned to business strategy, including customer experience and automation.

Competitive salary, plus £4,000 car allowance, healthcare, 15% annual bonus potential, 26 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates Permanent, Full time

This is a hybrid role with a requirement to attend the Sheffield Pond Street office (S98 6HR), * Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave

• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
• Available only to perm employees

Next Steps

The next stage of the selection process will be virtual interview consisting of competency based and role specific questions.

Royal Mail is embarking on a major ERP transformation that will reshape how we work over the coming years. Our aim is to design simple, user-friendly systems and processes that work anytime, anywhere, on any device reducing complexity, building trust, and driving meaningful change across the organisation. As part of this transformation, we are introducing a new HR Employee Portal, which will be at the forefront of HR change across the business. This is your opportunity to play a key role in a project that will redefine the employee experience and support the future of Royal Mail.