Implementation Consultant
Role details
Job location
Tech stack
Job description
As an Implementation and Training Consultant you will be responsible for carrying out on site, classroom led & remote training sessions to new and existing Joblogic customers. The role is multifaceted, alongside out onboarding team, you will be responsible for the customers journey from planning the training through to them going live with the Joblogic software. This will include the mapping of their processes and their change management, liaising with our Technical Team over data imports & set up requests, through to assisting them on their actual Go Live day.
Your responsibilities don't end there-collaborating with our customer success team, you will also lead initiatives to upskill existing customers. This includes delivering refresher training and Health Check sessions to ensure they maximize the full potential of Joblogic.
The ideal candidate will be motivated, able to run & organise multiple projects, a team player, with a passion about knowledge sharing.
Roles and responsibilities:
-
Delivering tailored training to a wide range of industries via online methods, in-house & onsite sessions at customers premises.
-
Liaising with the Technical & Onboarding teams on customer tasks and requests from training & consultancy sessions assisting with said tasks as directed.
-
Learning the Joblogic suite of software & why our customers use it.
-
Assisting Trainers, Consultants & Seniors in pre and post training/consultancy tasks.
-
Keeping Seniors & Team Lead up to date on any requirements, for customers, before training or go live.
-
Ensure knowledge is kept up to date by learning all new feature releases and changes, to pass onto customers.
-
Assist Seniors, team lead & team manager in any learning improvement tasks required.
-
Continually maintain high training standards and administrative methods.
-
Keep up to date with industry terminology and practices.
-
Lead the training journey on the customers journey, being an example of Joblogic and professionalism at all times.
Requirements
Do you have a valid Driving Licence license?, Do you have experience in Process improvement?, * A full UK Driving licence and Vehicle are required for this role.
- Solid previous experience in providing training to clients/users on software systems
- Experience in mapping business processes to recommend a training programme for users.
- Excellent communication skills, comfortable talking to clients, users and stakeholders about software.
- Ability to confidently present and provide training and consultancy sessions to customers, promoting the features and benefits of the software via all methods.
- Some commercial awareness and/or exposure to some of the following industries - HVAC and FM would be beneficial.
- Excellent presentation & writing skills.
- Good customer service skills.
- Willingness to travel around the UK & Europe to visit clients' sites.
Nice to have:
- HVAC/CAFM, FM, Field Service Management background or experience.
- Experience in the Service Management workspace.
- Trainer the Trainer qualification.
Benefits & conditions
Pulled from the full job description
- Sick pay
- Life insurance
- Free parking
- Company pension
- Casual dress
- Work from home
- On-site parking, What we Offer: Suitable candidates can expect a competitive salary and a chance to progress in a successful and thriving business.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home
