1st Line Support Engineer

• As a 1st Line Support Engineer, you will be the first point of contact for all IT issues, including password resets, software troubleshooting, and hands-on support for laptops and networks. You will log and resolve tickets quickly and accurately using our helpdesk system. Your role will encompass providing hardware, software, and network troubleshooting for end-users, supporting Microsoft 365 and Active Directory administration, and installing and configuring new equipment and applications. Additionally, you will be responsible for maintaining clear documentation and updating knowledge bases while delivering professional onsite and remote support across various London offices.

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

• We are looking for an ambitious 1st Line Support Engineer with around 2 years of experience in a similar role such as Service Desk Engineer or Helpdesk Analyst. You should have strong knowledge of Microsoft 365, Active Directory, and ticketing tools. It's essential to be confident in supporting both Windows and Mac environments. Excellent communication and customer service skills are a must, along with a willingness to learn and progress. We encourage candidates interested in achieving Microsoft Endpoint Administrator Associate or Administrator Expert certifications.

By joining us as a 1st Line Support Engineer, you will have a clear pathway for progression into 2nd Line Support and beyond. You will gain exposure to diverse technologies and client environments throughout London, while receiving backing from a supportive technical team with Microsoft training provided. We offer a competitive salary of up to £32,000, along with additional benefits and funding for certifications. We look forward to welcoming you to our growing technology business!