IT Support Engineer
Role details
Job location
Tech stack
Job description
Education South West (ESW) is a nationally recognised, growing multi-academy Trust, supporting 14 schools and 6,000 children across the South West. We are committed to making children's lives better and are proud to lead the South West Institute for Teaching, delivering professional training for teachers at all stages of their careers. As a IT Support Engineer, you will play a key role in delivering outstanding IT support, and driving innovation across our schools. If you are passionate about technology, thrive in a fast-paced environment, and want to make a real impact in education, we want to hear from you.
What You'll Do
*Provide professional telephone, remote, and on-site IT support to staff and students across the Trust
*Act as a point of escalation for complex technical issues
*Monitor and troubleshoot key Trust systems and processes
*Deliver training on new and existing systems in collaboration with our training coordinator
*Create clear documentation and maintain accurate records of completed work
*Lead and support IT projects, including planning and managing your own initiatives
*Visit schools without on-site technical staff as part of a scheduled rota
*Support the implementation of new technologies and contribute to continuous service improvement
Requirements
Do you have a valid Driving Licence license?, Do you have experience in iOS?, Essential:
*Proven experience in IT technical support, with a strong customer service focus
. Excellent communication skills and the ability to build relationships at all levels
*Strong technical knowledge, including:
*Cybersecurity
*SharePoint and Teams management
*Printer installation and troubleshooting (PaperCut)
*Desktop/laptop troubleshooting (Windows 11, Microsoft 365)
*iOS/Android/MDM troubleshooting
*Network troubleshooting
*Managed software deployment and A/V technology
*Organised, self-motivated, and able to work independently or as part of a team
*Physically able to carry and move equipment as required
*At least five GCSEs (or equivalent) at Grade C or above, including Maths, English, and either IT or Science
*Full UK driving licence and access to your own transport (business use insurance provided; mileage claimable)
Desirable:
*Familiarity with helpdesk/ticketing systems
*Experience with Microsoft Intune, JAMF, or other mobile device management (MDM) solutions
*Knowledge of advanced networking (e.g., VLANs, firewalls, VPNs, DNS)
*Familiarity with virtualisation platforms (e.g., Hyper-V, VMware)
*Additional IT certifications (e.g., CompTIA, Cisco, Microsoft, ITIL)
*Further academic qualifications and/or professional IT certifications
