Field IT Support Engineer (Education)

We're looking for a friendly, capable IT Support Engineer to join our education-focused support team.

This is a field role with planned visits across Bournemouth, Poole, Christchurch and the Southampton area (typically 4 days Bournemouth, 1 day Southampton), plus scheduled project work. Mileage reimbursed.

This role involves regular travel and independent working.

The Role

This is a hands-on field engineer position with real variety. Some days you'll be setting up devices, installing apps and helping staff get working quickly. Other days you'll be troubleshooting deeper issues, finishing what couldn't be resolved remotely, and driving problems through to root cause. We are looking for someone who enjoys both.

What you'll do

• Be a friendly, approachable on-site engineer: support staff with varying technical confidence and represent our company positively.
• Deliver high-quality day-to-day support - device setup, user issues, classroom tech, printers, tablets, connectivity.
• Troubleshoot deeper issues when the obvious fixes don't work - aiming for root cause.
• Support Windows domain environments (Active Directory and Group Policy), including practical configuration and software deployment where appropriate.
• Coordinate third parties confidently - firewall vendors, ISPs, VoIP and print/AV suppliers - raise the right tickets, provide evidence, chase, and drive issues to resolution.
• Document what you've done and keep stakeholders updated in plain English.

Do you have experience in VoIP?, * Customer-facing IT support experience with strong troubleshooting habits (you investigate sensibly before escalating)

• A calm, likeable communication style - you can build trust quickly and explain technical issues to non-technical users
• Strong working knowledge of Microsoft 365 fundamentals and Windows support in an education or corporate environment
• Active Directory and Group Policy, plus the confidence to learn and apply more as needed
• Networking fundamentals (especially DHCP/DNS) and practical Wi-Fi and connectivity troubleshooting instincts
• Experience with Windows deployments and migration of user data at desk side.
• Happy with both simple tasks as well as complex troubleshooting
• Ability to travel independently between customer sites across Dorset and the Southampton area
• Working in line with safeguarding procedures. Appointment is subject to an Enhanced DBS check and satisfactory references.

Desirable Experience

• Education sector experience
• RMM tools
• Intune/MDM (including JAMF)
• Ubiquiti Products
• Papercut or uniFLOW
• Exposure to VoIP or AV systems, If you like variety, enjoy helping people, and take pride in leaving a site in better shape than you found it - without needing someone to tell you what to do next - we'd love to hear from you.