Facilitation and Support Analyst
Role details
Job location
Tech stack
Job description
To provide a proactive IM&T service to new and existing users of Health Care systems within NHS Lanarkshire, predominantly within the services specified in the Systems section below. Inclusive of supported 3rd party contractors providing health care services within the boundaries of NHS Lanarkshire, e.g. GP Practices, Dental Practices, Opticians, Pharmacies, The National Police Custody Service and State hospitals etc.
With the intention of assisting these services to derive maximum clinical and administrative benefit from eHealth systems.
To support and assist in the development of existing and new systems across a range of services supported by eHealth, making best use to assist both service users and patient care.
To provide an analysis facility within the services below so as to understand the ongoing training requirements of each supported service and to translate these into training plans, liaising with IT trainers if appropriate to help manage and structure training when and as required.
To provide adhoc instruction in the use of supported eHealth systems and services when required.
To provide a general support and advice service in respect of such supported systems and services.
To report problems in the use of supported eHealth systems to immediate line manager and others including Application Management staff, system suppliers and other NHS Stakeholders., * Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
- For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
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- Once you have submitted your application form you will be unable to make any amendments
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent-regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
Right to Work within the UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
Requirements
- Educated to degree level or possess an appropriate nursing qualification or prove an equivalent level of experience.
- Substantial qualifying experience demonstrable through previous posts/roles working in a clinical environment or comparable health service environment.
- Good understanding of Health Care processes and procedures underpinned by theoretical knowledge & practical experience.
- Well developed, professional, presentational skills.
- Relevant knowledge/expertise or an accredited training qualification/experience in at least one bespoke system/product, preferably clinical based.
- Excellent analytical skills required to interpret complex reports and information.
- Ability to understand complex information, diagnose system issues & formulate appropriate solutions.
- Strong customer awareness/focus with the ability to negotiate and influence change at all levels.
- Excellent formal, informal and interpersonal communication skills.
- Excellent organisational and time management skills required to prepare & implement training programme.
- Ability to work under pressure and to deadlines.
- Patient, methodical with good attention to detail and the ability to concentrate for extended periods.
- Willingness to see problems through to satisfactory conclusion.
- Knowledge of the Data Protection & IT Security Policies, E-mail & Internet Policies.
- Awareness of the Health & Safety & Mobile Phone policies.
A driving licence is required, this must be a full UK/EU/EEA licence.
Benefits & conditions
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
- Paid sick leave increasing with length of service
- Occupational health services
- Employee counselling services
- Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
