ICT Support Analyst

Fixed Term or Secondment Opportunity* for 24 months due to improvement in service delivery.

*Secondment Opportunity - Existing permanent employees must first discuss this opportunity with their substantive line manager and complete the secondment request form prior to interview. The secondment request form and the associated secondment policy can be found on the HR/Recruitment intranet pages and must be completed and signed by the substantive line manager. The Candidate should then take it with them to interview as confirmation that an agreement has been granted.

We are seeking an enthusiastic and approachable individual to join our ICT Support team on a fixed-term basis. The primary focus of this Band 5 role is to lead and coordinate the NHS Forth Valley device-refresh programme, ensuring timely replacement, deployment, and lifecycle management of end-user devices across the organisation.

In addition to device-refresh responsibilities, the post-holder will also provide wider technical support to both the Desktop Support team and the GP Support team, contributing to the smooth delivery of ICT services across acute, community, and primary-care settings., Applicants who require sponsorship to work in the UK are advised to carefully review the eligibility criteria for the Skilled Worker or Health and Care Worker visa routes. NHS Forth Valley may be able to offer sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. If you are currently working in the UK on a Skilled Worker visa, transitional arrangements may apply. Please note that sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks. For further information on visa requirements and sponsorship eligibility, please refer to the UK Government guidance.

It is also recommend that anyone applying for health and social care jobs in the UK from abroad read the following guidance: Applying for health and social care jobs in the UK from abroad - GOV.UK (www.gov.uk)

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and your Jobtrain account for updates.

You must have experience supporting current Windows desktop environments, delivering technical support within large-scale ICT environments, and working to high standards of customer service with strong diagnostic and troubleshooting skills.

Excellent organisational and interpersonal skills are essential, as is the ability to work independently or as part of a dynamic team. The role also requires effective communication with third-party contractors and internal stakeholders.

A HNC/HND or equivalent in a computing-related discipline is required.

Ability and willingness to travel throughout the area of service delivery is essential for this post.

NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments we can make to assist you with your application and/or interview.