ICT Engineer

Reporting to the IT Director, your role will involve the installation and training of IT and Telecoms solutions for our customers. You will be responsible for carrying out the design, installation, support and maintenance of fixed and cloud telephone systems alongside the infrastructure that enables and supports these services such as network cabling, routers and switches. You will provide field-based support to our customers ensuring we meet and where possible exceed our customer's expectations in the deployment of their ICT solutions., * Conduct site surveys and technical assessments at customers premises prior to installation of new systems.

• Install, configure and test ICT systems, networks and infrastructure.
• Ensure systems are configured according to customer's requirements. Where possible there should be knowledge of the requirements from a pre-installation worksheet, although you may also need to discuss the requirements while on-site to ensure customers feel fully supported.
• Completing job sheets on Genesis our CRM after each installation, ensure all paperwork is signed and photos or Videos of site are taken. Ensuring all relevant information is recorded which will enable us to provide on-going support to our customers.
• Work closely with the ICT support team to provide on-going assistance to ensure that any customer issues are resolved timely and efficiently.
• Carry out preventative maintenance visits according to customer's contracts.
• Recommend add on products to enhance a customer's adopted solution.
• Work towards achieving monthly KPI's.

• Experience in customer facing ICT engineering role
• Must be methodical and accurate with good attention to detail.
• Be self-motivated with the ability to problem solve and work on your own initiative.
• Have a 'can do' attitude and make things happen.
• Go the extra mile to make our customers happy.
• Are confident and a great team player.
• Care about what you do and how you do it so that our customers have absolute trust in us.
• Able and willing to travel daily to customers sites.

• Individual performance related bonus
• Company Van
• 21 days annual leave, increasing with length of service to 25 days, plus bank holidays.
• Never work your birthday, celebrate instead with an extra day off.
• Option to buy or sell holiday days
• Company funded Private medical Insurance
• Company Pension
• Access to 100's of perks and discounts though our employee benefits site. Helping you save money on everything from your weekly food shop to family holidays.
• Lead passing commissions
• Funding for tuition and higher education
• Free on-site parking at our Citytalk Office

Job Types: Full-time, Permanent

Pay: From £40,000.00 per year

Citytalk Group is a trusted provider of Telecoms, IT, and Security solutions for businesses across the UK. We are seeking an ICT Engineer to help us succeed in providing exceptional services and solutions for our customers.