IT Support Technician

Crystal Electronics are seeking an IT Support Technician to report directly to our Technical Director to take ownership of our technology systems. In this hands-on role, you will be the primary point of contact for all IT matters, ensuring the business operates seamlessly. From resolving daily support issues to implementing strategic systems enhancements, you'll play a vital role in driving our tech forward., * Providing 1st and 2nd line IT support to over 50 users across the business

• Work closely with our MSP to maintain on-premises servers, network infrastructure, and IT security systems

• Administer and manage Microsoft 365, including SharePoint, Exchange, user accounts, permissions, and security

• Administrate our CRM system (BigChange experience highly advantageous), ensuring it meets operational and reporting needs

• Support Sage 50 accounting software and provide user assistance

• Liaise with third-party suppliers and partners on IT, telecoms, and infrastructure projects

• Manage all company mobile contracts, SIM migrations, and telecommunications systems

• Maintain and manage networked printers

• Conduct IT inductions for all new staff and ensure ongoing training and support

• Ensure data backup, disaster recovery, and cybersecurity measures are implemented and regularly tested

Do you have a valid Driving Licence license?, Do you have experience in Windows?, * Proven experience in IT administration or systems management

• Strong knowledge of Windows Server, Microsoft 365, and network administration

• Experience managing on-premises infrastructure and working with MSPs

• Proficiency in CRM systems (BigChange preferred) and data reporting tools

• Working knowledge of Sage 50 and general business software

• Excellent troubleshooting, problem-solving, and communication skills

• Ability to manage multiple projects and priorities independently

• Full UK driving licence

Desirable Skills:

• Knowledge of cybersecurity best practices

• Experience with backup/disaster recovery systems

• ITIL or Microsoft certifications

• Ranges from £28,000 to £32,000 (depending on experience)

• 40 hours per week, Monday to Friday (08:00 - 17:00)

• 28 days annual leave including Bank Holidays

• NEST pension scheme with company contributions

• Progression opportunities, development & training opportunities

• Annual company performance bonus opportunities

• Modern office facilities with onsite kitchen and break room amenities

• Free refreshments including fruit, soft drinks, tea, and coffee

• Games and massage facilities available during breaks, We're committed to changing the way people drive whilst working towards a clean air future for our children. As the UK transitions to net-zero, we're positioned to be a key player in the electrical infrastructure that will power this transformation.

Please note: All candidates are subject to relevant DBS/Security checks either before or upon commencement of employment. We are committed to safeguarding and promoting the welfare of all our stakeholders

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Crystal Electronics has been at the forefront of the electrical industry for over 35 years, evolving from a traditional electrical contractor to become a recognised leader in sustainable electrical solutions. We pride ourselves on our commitment to quality, innovation, and customer satisfaction.