IT Support Analyst

The Role: IT Support Analyst

As a key member of our Managed Services team, you ll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set.

Your responsibilities will include:

• Resolving support requests from managed service clients using your own expertise and vendor resources
• Carrying out site visits on a rotational basis
• Proactively managing and responding to automated alerts
• Administering, maintaining, and troubleshooting Microsoft servers and desktops
• Delivering hands-on fixes, installations, upgrades, and patching
• Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations

We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service., * Strong organisational skills with the ability to manage and update your ticket queue effectively

• A proactive mindset and willingness to drive improvements in efficiency and service delivery
• Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune
• A current Microsoft certification or equivalent demonstrable knowledge
• Excellent communication skills, able to work with both technical and non-technical audiences
• Previous MSP experience (desirable)
• Experience in Legal or Financial Services environments (advantageous)

We don t just say we value our people we prove it.

Our outstanding benefits package includes:

• Highly competitive salary
• Contributory pension
• Private healthcare
• Flexible holiday buy/sell options
• Home broadband covered
• Exceptional training & development opportunities
• Annual personal technical budget
• Opportunity to earn annual bonuses via Microsoft Accreditations

On top of all this, you ll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility.

Ready to grow with us?

If you re looking for a role where you ll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit.

Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We re expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients. If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you. About Us: Quorum is an employee-owned Scottish success story. Our expertise spans: * Microsoft Modern Workplace * Azure Cloud Adoption & Migration * Data Platform * Security & Identity * Cloud Application Development We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we re proud to be recognised for our family-friendly, flexible working environment., Apply today and become part of a team that s shaping the future of Microsoft technologies in Scotland.