IT Support

This role will suit a hands-on IT support specialist who takes pride in delivering high-quality technical support alongside excellent customer service. You will work closely with a small IT team, supporting both office-based and remote users across a broad range of systems and technologies. Experience within a macOS or Google Workspace environment would be advantageous, though not essential., * Provide friendly, professional IT support to office-based and remote users, responding to tickets in line with agreed SLAs

• Work collaboratively with the IT team to prioritise tasks and manage support queues
• Support and troubleshoot meeting room audio-visual systems to ensure smooth day-to-day operations
• Maintain accurate records of IT assets and manage user access with strong attention to detail
• Follow, update and create documentation for common processes and system configurations
• Support the organisation's SaaS application stack, including user provisioning and issue resolution
• Assist with basic network troubleshooting, including Wi-Fi, LAN and connectivity issues
• Resolve a wide range of technical issues across hardware, software and user account management, At Core-Asset, we're committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.

Do you have experience in macOS?, * Proven experience in a hands-on IT support role

• Strong communication and interpersonal skills with a customer-focused approach
• Experience supporting macOS and Apple hardware
• Confidence troubleshooting audio-visual equipment
• A basic understanding of networking principles
• Familiarity with administering and supporting SaaS applications
• Strong problem-solving skills and the ability to work independently

Our client, a leading FinTech company in Edinburgh, is seeking an experienced IT Support professional to help maintain service levels and ensure business continuity during a period of team restructuring.