Digital Architect Customer Facing Applications
Role details
Job location
Tech stack
Job description
Digital transformation is changing our customers expectations of their digital interactions. The mission is to design engaging digital experiences for our customers with the use of state of the art technology. The Digital Experience Architect works in partnership with Business and ICT teams and should have a variety of functional and technical skills.
What you will do
The Digital Architect is a change agent : Able to "walk a mile in the customer's shoes" and help drive organizational change. She/he understands the customer journey & ensures alignment of future digital solutions with strategic business objectives. The digital experience architect builds the IT roadmap for their respective domain by connecting strategy/investments to outcomes.
The Digital Architect is an innovator : She/he is creating an approach for thinking about work in novel, transformative ways with the use of digital/AI technologies. She/he organizes and participates in POCs in accordance with the innovation funnel approved priorities. She/He applies agile principles to adjust to the evolving needs of the business and the customers.
The Digital Architect is a facilitator : The experienced Architect brings people together across teams and business lines to forge consensus and promote a culture of collaboration relating to digital solutions.
The Customer Facing Applications Architect maps the customer journey across all touchpoints and channels to identify pain points and optimize the customer experience. She/he aligns with other architects for the cross-domain integration. She/he manages the transformation of the relevant IT solutions portfolio with focus on business value, future proofness, data insights, risk management and costs optimization. This effort is evolutionary in nature and includes decision making about replacing, upgrading, introducing new or retiring ICT applications.
The Customer Facing Applications Architect redesigns the relevant digital processes from a customer-centric perspective, including usage of state of the art digital capabilities such as Agentic AI.
The Digital Architect guides the projects teams during the implementation phase as and when required. She/he is in regular contact the project teams. She/He provides input to Project Managers and other staff members to develop budgets and timelines for solution roll outs. The Digital Experience Architect can occasionally play to the role of the Project Manager, especially for pilot projects or for highly complex projects.
The Digital Architect aligns with the Support and Service Team to provide input for the ongoing governance of the digital solutions after the implementation phase.
The Digital Architect collaborates with the Infrastructure Team for all aspects relating to the security footprint of the designed solution.
The Digital Architect collaborates with the Integration Team as well as other technical ICT experts to ensure smooth encapsulation of the future ICT solutions to the current landscape.
The Digital Architect is providing budget input for both CAPEX and OPEX to relevant ICT Management and to the Project Managers. For specific projects and initiatives the Digital Experience Architect will play the role of the budget owner.
Requirements
Do you have experience in Scrum?, * Adobe AEM (or other CMS) experience
- eCommerce experience
- PIM Experience
- API driven (or MACH) architecture experience
- Experience in any of the following is a plus:
- SAP ERP Integration (ECC or S/4HANA)
- Online payments
- Customer feedback management (Qualtrics)
- Hyperscaler (Azure etc)
- Low-Code (Outsystems)
- Marketing Automation
- Agentic AI experience
- Vision/Strategy/Innovation
- Change Management
- Functional skills within the domain of responsibility
- Communication & Collaboration skills
- Project Management/ Agile/Scrum/Kanban
- Analytical skills, both detail and helicopter view
- ICT Integration skills
- Application development experience is a plus
- Open mindset with emphasis on knowledge sharing
- Ability to work independent as part of a team
- Flexible and stress resistant
- Fluent in English (spoken and written), additional languages are an asset10 years of experience
Benefits & conditions
You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are key. You can count on a competitive salary package with attractive benefits such as:
- Meal vouchers (9€/day)
- Group, dental and hospitalization insurance fully paid by Puratos
- Company Car
- Bonus
- Minimum 5 training days per year
- A wide variety of Health&Wellbeing benefitsResponsibilities and the possibility to take ownership of your work
We are committed to fostering an environment where you can grow, innovate, and make an impact. If you're looking for a workplace that values transparency, development, and passion, we'd love to hear from you!
