Support Services Administrator

What if it brought more purpose, more growth, more balance - and more time for what really matters? BAM is where you can do your best work on projects that improve people's lives. And it's also where you'll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms., The Support Services Operative is the first point of contact for all incoming service requests, incidents, and customer enquiries. The role ensures efficient logging, triage, and resolution of issues while delivering a high-quality customer experience. This position supports the smooth operational delivery of facilities management services, ensuring compliance with internal processes, service level agreements (SLAs), and client expectations., * Act as the first-line contact for customers via phone, email, and service management systems.

• Provide excellent customer service, ensuring all interactions are handled professionally and courteously.
• Keep customers informed regarding the status of their queries or requests.

Incident & Request Management

• Log all helpdesk queries accurately into the system with required details (priority, category, location, etc.).
• Triage and assign tasks to the relevant teams, contractors, or engineers.
• Monitor open tickets to ensure timely resolution within SLAs.
• Escalate issues appropriately when required.

Operational Support

• Support planning and scheduling of reactive tasks.
• Update records, documentation, and asset information as needed.
• Liaise with internal teams, suppliers, and subcontractors to coordinate works.
• Assist in producing reports, KPI data, and performance updates.

Compliance & Quality

• Ensure all service delivery processes follow company procedures and health & safety standards.
• Maintain accurate and up-to-date system information.
• Contribute to continuous improvement of helpdesk and operational processes.

Do you have experience in Maintenance?, * Strong communication skills (written and verbal).

• Excellent customer service ability.
• Able to manage multiple tasks in a fast-paced environment.
• Good IT skills, including experience with helpdesk or CAFM systems.
• Strong attention to detail and accuracy.
• Ability to work effectively as part of a team.

Desirable

• Experience within facilities management, property services, or a similar helpdesk environment.
• Knowledge of FM systems such as CAFM platforms.
• Understanding of basic maintenance terminology.

Key Behaviours

• Proactive and solution-focused.
• Calm under pressure with strong problem-solving skills.
• Professional, reliable, and supportive.
• Commitment to delivering a positive customer experience.

Competitive salary A wide range of family-friendly policies Matched pension contributions 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development

Building a sustainable tomorrow. That's our mission and our promise at BAM. It's how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe., BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.