IT Manager

We are recruiting for an IT Support Manager on behalf of a leading technology company in the manufacturing space in the Coventry area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base.

Key Responsibilties:

• Lead and mentor a team of IT support engineers, providing guidance and technical expertise.
• Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals.
• Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met.
• Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations.
• Manage user accounts and permissions using Active Directory.
• Perform basic server administration tasks such as file sharing, security management, and user access control.
• Support and maintain Microsoft 365 environments, including troubleshooting and administration.
• Work with virtualization technologies such as VMware and Hyper-V.
• Implement and oversee backup and disaster recovery solutions.
• Communicate effectively with clients and internal stakeholders, translating technical issues into user-friendly solutions.
• Visit client sites to help with onboarding & deal with any serious issues.

• Azure
• Microsoft Server: MS Server, MS Clustering, AD, Group Policy
• Virtualization: VMware, ESXi, Hyper-V, vSphere
• Server Hardware: HPE & Dell Servers
• Microsoft Azure
• Office 365
• Backup Technologies: Veeam Backup, Replication
• TCP/IP, DNS, WINS, DHCP
• PowerShell
• SAN (HPE)

A full UK driver's license is essential & car is essential.