IT Service Manager

Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms?

In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation.

What you'll do:

• Lead incident and problem management, driving effective technical response and resolution.
• Manage SLAs, service performance dashboards, and continuous improvement initiatives.
• Oversee cyber security incident response and vulnerability remediation.
• Coordinate service desk triage and out-of-hours support coverage.
• Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness (ISO 27001 / SOC 2).

• 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops /
• Strong understanding of ITIL practices and service governance.
• Hands-on experience with cyber security and risk management.
• Familiarity with tools such as JIRA Service Management, ServiceNow, Power BI, and Confluence.
• Excellent communication, collaboration, and leadership skills.

If you're passionate about IT operational reliability and like engagin with internal technical teams to drive continuous improvement, this role offers exactly that!